Frequently asked questions
Ordering
How do I place an order?
Add the pieces to your cart, sign in or create your account (it is required to buy), then follow the payment steps.
Can I change my order after placing it?
Write to the atelier at contact@colinedumauthioz.ch, quoting your order number.
A piece is sold out — will it come back?
Each unique piece exists only once. Make a Bespoke request: the atelier will tell you whether a similar piece is possible.
Payment & account
Do I need an account?
An account is required to buy.
Which payment methods do you accept?
You pay by card (through Stripe) or with TWINT. Prices are in CHF, including 8.1% VAT.
When is my TWINT payment confirmed?
TWINT confirms payments asynchronously, so the confirmation may arrive with a slight delay.
What if two people pay for the same unique piece?
Each unique piece exists only once. In the rare case that two people pay for the same piece at the same time, the second payment is refunded automatically.
Will I receive an invoice?
Yes. The atelier issues the invoice and sends it to you by e-mail. You also receive an order confirmation by e-mail.
Delivery & returns
Do you deliver outside Switzerland?
No, the shop currently delivers within Switzerland only.
How long does delivery take?
Write to the atelier at contact@colinedumauthioz.ch: it will advise you for your piece.
How do returns work?
Write to the atelier at contact@colinedumauthioz.ch: it will tell you how to proceed. Refunds are handled by the atelier.
Jewellery & care
How do I look after my jewellery?
Ask the atelier for advice: care depends on the metal and the stones. For a check-up or a polish, write to contact@colinedumauthioz.ch to book an appointment.
“A question without an answer? The atelier will reply to you by e-mail.”
Contact the atelier