Legal information

These terms apply to every order placed in the online shop. Delivery is limited to Switzerland; all prices are in Swiss francs (CHF), including 8.1% VAT.

Unique pieces

• Each piece marked “unique piece” exists only once.
• In the rare case that two people pay for the same piece at the same time, the second payment is refunded automatically.
• The invoice is issued by the atelier and sent by e-mail.
• An order confirmation is sent by e-mail.

The governing law and place of jurisdiction are to be agreed with the atelier.

A customer account is required to buy in the shop. For any question about your account, write to the atelier.

You pay by card or with TWINT. Payments are processed by Stripe (cards) and TWINT as payment providers. TWINT confirms payments asynchronously. The shop does not store card details.

The terms for returns and refunds are still being drafted. Refunds are handled by the atelier; contact the atelier for any request.

Engraved pieces are personalised for you and cannot be returned or exchanged.

This section shows the structure of the future privacy policy; the final wording will be reviewed before the shop goes live.

Principles

• Data is used only to handle requests and orders.
• The shop does not store card details.
• Payment data is processed by Stripe and TWINT.
• Right of access, correction and deletion on simple request to the atelier.

Bespoke requests

The answers, contact details and files you send with a bespoke request are used only to respond to it and to prepare your project. They are kept in the atelier’s management system. Files are deleted from the website 30 days after they have been transferred to that system. A request that does not go ahead is anonymised after 12 months.

The shop uses two cookies that are necessary for it to work:

• Cart cookie (coline-cart-id): remembers the contents of your cart.
• Session cookie (coline-session): keeps you signed in to your account.

Coline Dumauthioz BIJOUTIÈRE-JOAILLIÈRE — Route de Gollion 20, 1304 Senarclens · Vaud, Switzerland. Visits by appointment.

Contact: contact@colinedumauthioz.ch — responsible for the content: Coline Dumauthioz.